hv77 Privacy Policy
We take your privacy seriously. This policy explains what data hv77 collects, why we collect it, and the steps we take to keep it secure at all times.
Introduction
Our Commitment to Your Privacy
This Privacy Policy ("Policy") describes how hv77 ("we", "us", or "our") collects, uses, stores, and protects personal data provided by or obtained about users ("you" or "the Player") of the hv77 website and associated services (collectively, the "Platform"). By registering an account on the Platform or otherwise accessing or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy is incorporated into and forms part of the hv77 Terms and Conditions.
hv77 is committed to processing personal data responsibly, transparently, and only to the extent necessary for the purposes set out in this Policy. We do not sell, rent, or trade your personal data to third parties for their own marketing purposes. We implement industry-standard technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Players in Bangladesh can trust that their information is handled with the same rigour as international data protection standards require.
Privacy at a Glance
Six Core Privacy Commitments
SSL Encryption on Every Connection
All data transmitted between your device and the hv77 Platform is protected using 256-bit SSL encryption. This ensures that your login credentials, payment details, and personal information cannot be intercepted in transit.
Transparent Data Collection
We only collect data that is genuinely necessary to operate the Platform, verify your identity, process payments, and provide customer support. We do not collect data beyond what is described in this Policy.
No Sale of Personal Data
hv77 does not sell, rent, or licence your personal data to third-party marketers or data brokers under any circumstances. Your information is used only for the purposes described in this Policy.
Right to Access and Correct Your Data
You have the right to request a copy of the personal data hv77 holds about you and to request corrections to any inaccurate information. Requests can be submitted to our support team at any time.
Right to Erasure
Subject to applicable legal and regulatory obligations (including anti-money laundering record-keeping requirements), you may request that hv77 delete the personal data we hold about you. We will action valid erasure requests within 30 days.
Direct Contact for Privacy Concerns
For any questions, requests, or concerns regarding your personal data, you can contact the hv77 support team directly via live chat or email. We aim to respond to all privacy-related enquiries within 48 hours.
Section 1
Information We Collect
Registration and Identity Data
When you register an account on the hv77 Platform, we collect the personal data you provide during the registration process. This includes your full legal name, date of birth, residential address, email address, and mobile phone number. Where identity verification (KYC) is required, we may also collect copies of identity documents such as your national identity card, passport, or driving licence, together with proof of address documents. This information is collected to verify your identity, confirm your eligibility to use the Platform (including confirming that you are 21 years of age or older), and to fulfil our obligations under applicable anti-money laundering regulations.
Transaction and Financial Data
We collect records of all financial transactions conducted through your hv77 account, including deposit amounts, withdrawal requests, payment method details (such as bKash account numbers or Nagad wallet identifiers), transaction timestamps, and transaction reference numbers. We do not store full payment card numbers on our servers. Transaction data is used to process payments, detect fraud, resolve disputes, and comply with financial record-keeping requirements under applicable law.
Usage and Behavioural Data
We automatically collect certain technical and behavioural data when you access the Platform. This includes your IP address, device type and operating system, browser type and version, referring URL, pages viewed, time spent on each page, game sessions played, bet history, and session timestamps. This data is used for Platform security, fraud detection, service improvement, and the provision of a personalised user experience. We may also use aggregated and anonymised usage data for analytical purposes.
Communications Data
We retain records of communications between you and the hv77 support team, including live chat transcripts, email correspondence, and any information you provide when submitting a complaint or support request. This data is used to resolve your enquiry, improve our customer service, and maintain an audit trail of support interactions. Support communications are retained for a period of five years following the closure of your account.
Section 2
How We Use Your Information
Account Management and Service Delivery
We use your personal data to create and manage your hv77 account, authenticate your identity when you log in, process deposits and withdrawals, verify your age and eligibility to use the Platform, deliver the games and betting services you access, and respond to your support enquiries. This processing is necessary for the performance of the contract between you and hv77 and is the primary basis on which we handle your data.
Legal and Regulatory Compliance
hv77 is required by applicable law to collect and retain certain categories of personal data. This includes KYC identity verification data required under anti-money laundering regulations, transaction records required under financial record-keeping obligations, and responsible gaming data required to support age verification and self-exclusion programmes. Where processing is required to comply with a legal obligation, we may process your data regardless of whether you have separately consented, as the legal obligation itself provides the lawful basis for processing.
Fraud Prevention and Security
We use your data to detect and investigate suspicious activity on the Platform, including potential fraud, money laundering, and bonus abuse. This may involve automated monitoring of account activity against established risk patterns, manual review by our security team, and sharing of data with payment processors and fraud-prevention services as necessary. Fraud prevention processing is carried out on the basis of our legitimate interests in maintaining a secure and fair Platform for all players.
Marketing and Promotional Communications
With your consent at the time of registration (or subsequently updated through your account settings), we may use your contact details to send you information about promotions, bonuses, new game releases, and other offers available on the hv77 Platform. You may withdraw your consent to receive marketing communications at any time by updating your communication preferences in your account settings or by contacting the support team. Withdrawal of consent will not affect the lawfulness of any marketing communications sent prior to the withdrawal.
Section 3
Legal Basis for Processing Personal Data
hv77 processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:
- Contractual necessity — processing required to perform the contract between you and hv77 (e.g., creating your account, processing transactions, verifying your identity).
- Legal obligation — processing required to comply with applicable laws and regulations (e.g., KYC verification under anti-money laundering rules, age verification under responsible gaming obligations, financial record-keeping).
- Legitimate interests — processing carried out for the purposes of fraud prevention, Platform security, service improvement, and the protection of hv77's legal rights, where those interests are not overridden by your fundamental rights and freedoms.
- Consent — processing based on your freely given, specific, informed, and unambiguous consent (e.g., sending marketing communications). You may withdraw this consent at any time without affecting the lawfulness of prior processing.
Section 4
Sharing of Personal Data
Service Providers and Data Processors
hv77 shares personal data with third-party service providers who process data on our behalf in connection with the operation of the Platform. These providers include payment processing partners (including bKash, Nagad, Rocket, and card payment processors), identity verification and KYC service providers, fraud detection and risk management platforms, customer support software providers, and cloud hosting and infrastructure providers. All third-party processors are contractually required to process your data only on our instructions, to implement appropriate security measures, and not to use your data for their own purposes.
Legal and Regulatory Disclosures
hv77 may be required to disclose your personal data to competent legal authorities, regulatory bodies, law enforcement agencies, or courts where required or permitted by applicable law. Examples include disclosures required under anti-money laundering legislation, responses to lawful court orders or subpoenas, and reporting obligations under applicable financial regulations. We will only make such disclosures to the extent required by law and will, where legally permitted, endeavour to notify you of any such disclosure in advance.
Business Transfers
In the event that hv77 undergoes a merger, acquisition, corporate restructuring, or sale of all or a substantial portion of its assets, your personal data may be transferred to the acquiring or successor entity as part of that transaction. In such circumstances, hv77 will take reasonable steps to ensure that the acquiring entity applies data protection standards that are no less protective than those described in this Policy, and will notify you of the transfer in advance where reasonably practicable.
Important: hv77 will never sell your personal data to advertisers, data brokers, or any third party for commercial marketing purposes. Sharing described in this section is limited to operational necessity and legal obligation only.
Section 5
Cookies and Tracking Technologies
What Cookies We Use
The hv77 Platform uses cookies and similar tracking technologies to operate and improve the Platform. We use the following categories of cookies: (a) Strictly necessary cookies — these are essential for the Platform to function and cannot be switched off. They include session authentication cookies, security tokens, and load-balancing cookies. (b) Performance and analytics cookies — these collect anonymised information about how players use the Platform, such as which pages are visited most frequently, to help us improve the user experience. (c) Functional cookies — these remember your preferences (such as your preferred language) to provide a more personalised experience.
Managing Your Cookie Preferences
You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when a new cookie is set. Please note that disabling strictly necessary cookies will affect the functionality of the Platform and may prevent you from accessing certain features, including your account. Instructions for managing cookies in common browsers are available in each browser's help documentation.
Third-Party Tracking
The Platform may use third-party analytics and performance monitoring tools. These tools may set their own cookies and collect data about your use of the Platform in accordance with their own privacy policies. hv77 selects third-party analytics providers that offer appropriate data protection commitments and does not permit such providers to use analytics data collected from the Platform for their own advertising or marketing purposes.
Section 6
Data Retention
hv77 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Account data (including registration details, KYC documents, and transaction records) is retained for a minimum of five years following the closure of your account, in accordance with applicable anti-money laundering and financial record-keeping obligations. Support communications are retained for five years. Marketing preference data is retained until you withdraw your consent or request deletion.
Where personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, hv77 will securely delete or anonymise the data so that it can no longer be used to identify you. Anonymised, aggregated data (which cannot identify any individual) may be retained indefinitely for statistical and analytical purposes.
Section 7
Data Security
hv77 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, role-based access controls limiting internal access to personal data on a need-to-know basis, regular security audits and penetration testing of Platform infrastructure, and multi-factor authentication requirements for Platform administrator accounts.
Despite these measures, no method of data transmission over the internet or electronic storage is completely secure. hv77 cannot guarantee the absolute security of your data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, hv77 will notify affected players without undue delay and will take all reasonable steps to contain the breach, assess its impact, and mitigate any harm caused.
Your account security also depends on you. Always use a strong, unique password for your hv77 account, never share your login credentials with anyone, and contact support immediately if you suspect your account has been compromised.
Section 8
Your Privacy Rights
Right of Access
You have the right to request a copy of the personal data that hv77 holds about you. Access requests should be submitted to the support team and will be fulfilled within 30 days of receipt. We will provide a copy of your personal data in a commonly used electronic format free of charge, subject to verification of your identity. We reserve the right to charge a reasonable fee for manifestly unfounded or excessive requests.
Right to Rectification
If any personal data that hv77 holds about you is inaccurate or incomplete, you have the right to request that we correct it. Rectification requests can be submitted at any time via the account settings page or by contacting the support team. We will action valid rectification requests within 14 days of receipt. Please note that some data (such as transaction records) cannot be altered once recorded for audit and compliance purposes.
Right to Erasure
You have the right to request that hv77 delete the personal data we hold about you, subject to our legal and regulatory data retention obligations. We will not be able to delete data that we are required to retain by law (for example, transaction records required under anti-money laundering regulations). Where we are able to comply with an erasure request, we will do so within 30 days of receipt and will confirm deletion in writing. Please note that requesting erasure of your data will require the closure of your hv77 account.
Right to Restrict Processing
In certain circumstances, you have the right to request that hv77 restrict the processing of your personal data. For example, you may request restriction where you contest the accuracy of your data (while we verify it), or where processing is unlawful but you prefer restriction to erasure, or where we no longer need the data but you require it for a legal claim. Where processing is restricted, we will continue to store your data but will not otherwise process it without your consent or for specified legal purposes.
Right to Object to Marketing
You have an absolute right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of a valid objection to marketing processing, we will cease all marketing communications to you immediately. You may exercise this right by updating your communication preferences in your account settings, or by contacting the support team.
Section 9
Third-Party Links and Embedded Content
The hv77 Platform may contain links to third-party websites or display content provided by third-party game studios and software providers. hv77 is not responsible for the privacy practices of those third parties. This Policy applies only to personal data collected through the hv77 Platform itself. When you navigate to a third-party site or interact with third-party content, we encourage you to review the relevant third party's privacy policy to understand how they collect and use your data.
Section 10
Children's Privacy
The hv77 Platform is strictly intended for adults aged 21 years and above. hv77 does not knowingly collect, use, or store personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform or that we have inadvertently collected personal data from a minor, please contact the support team immediately so that we can investigate and take appropriate action.
Section 11
Changes to This Privacy Policy
hv77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal or regulatory requirements, or the services offered on the Platform. When we make material changes to this Policy, we will notify registered players by posting a prominent notice on the Platform and, where we hold a valid email address for you, by sending you a notification email. The updated Policy will take effect from the date it is published on the Platform.
Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree to the changes, you must stop using the Platform and may request the closure of your account. We encourage you to review this Policy periodically to stay informed about how hv77 protects your personal data.
Section 12
Contact Us About Your Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which hv77 processes your personal data, please contact our support team. We take all privacy enquiries seriously and aim to respond to all requests within 48 hours. For formal data access, rectification, erasure, or objection requests, please clearly state the nature of your request in your communication so that we can direct it to the appropriate team for processing.
For privacy enquiries, contact us at: [email protected]
Your Privacy is Protected. Start Playing Safely.
hv77 uses industry-leading security to keep your data safe. Explore our casino games and sports betting with complete confidence.
Explore hv77 Casino Read Our FAQ